Hear from TTC Labs and our industry partners on events, new tools, and approaches to designing for trust, transparency, and control.
In order for people to trust the apps and websites they use every day, they have to feel both informed about the choices available to them regarding their data and empowered to make those choices. Which is why it’s important for the designers of online apps and services to focus not only on what they disclose to their audience about their data use practices, but also when that information is disclosed in the first place. Our third Lens - “Leveraging Context In Design” explores this concept and provides some useful frameworks and models for UX designers who want to experiment with using context in their flows.
Join us for 2 Days Exploring Design for and with Young People Across Digital Services at our first TTC Labs Summit!
Since 2018, the TTC Labs team have brought together over 125 organizations as part of a global co-creation effort to understand and address privacy and safety challenges for young people across digital services. The 2020 Summit marks the next stage of engagement.
We’ve just launched our second TTC Labs Lens on Educating People About Data to explain the digital data ecosystem and its connection to the advertising that people see. Most people use a computer or smartphone every day, but we don’t always understand how our actions - both online and in the real world - lead to the creation of data. It can be even harder to understand what that data means and how they're used to inform digital services about our personal preferences, which can affect the ads we see on social media.
Three years ago, Facebook started the Trust, Transparency, and Control Labs to help people control their data and privacy. The idea behind TTC labs is simple - develop creative design solutions to inform people about their data and privacy choices. And since data and privacy concerns cut across the entire industry, TTC Labs is a cross-industry effort based on collaboration and co-creation among hundreds of organizations.
Often when we think about what law is, we think about abstract notions like justice, liability, control, or agreement. But law is also a human experience. It is a system made by humans but we don't often think of it in the terms of experience, with close attention to how people think, how they feel, and how they understand. This is where law needs a human-centered design approach.
Thinking about questions around trust, transparency and control very quickly brings us to the idea of consent. That's because ethically (and, in many places around the world, legally), getting someone's consent is often an important step in processing people’s personal data.