Hear from TTC Labs and our industry partners on events, new tools, and approaches to designing for trust, transparency, and control.
In order for people to trust the apps and websites they use every day, they have to feel both informed about the choices available to them regarding their data and empowered to make those choices. Which is why it’s important for the designers of online apps and services to focus not only on what they disclose to their audience about their data use practices, but also when that information is disclosed in the first place. Our third Lens - “Leveraging Context In Design” explores this concept and provides some useful frameworks and models for UX designers who want to experiment with using context in their flows.
Just as the digital revolution has put mobile phones and digital apps in our pockets, it's also given us an unprecedented ability to create.
Since 2017, TTC Labs has held dozens of ‘Design Jam’ workshops around the world, bringing together product makers, privacy advocates, policy experts and members of the public to create design solutions that help people control their data and privacy. It’s been an immense collaborative effort, but 2020 has presented us with new challenges, as well as new ways of engaging people.
Calls to make public policy more ‘agile’ through innovation spaces, design thinking or policy labs are omnipresent. But these initiatives frequently remain siloed, without the required strategic momentum for an experience-led policy design at scale. We can find inspiration in product development processes, which hint at how policymaking approaches might be reinvented.
At a time when the European GDPR and an increasing majority of regulations around the world are setting out rules for handling personal information, providers of digital services are facing new challenges to designing their products: respect and ethics, proactive information, informed consent, confidentiality by default, etc. These new areas of focus are adding to businesses’ existing concerns about the product lifecycle—from continuous improvement to performance.
The way we use data to manage our money is changing. With a quick tap of your phone, you can pay for your morning coffee, transfer money to a friend, and request payments from your business partners. Data is essential to financial coaching, to helping us make the right choices depending on our goals and projects. Like many other banks and financial institutions, BNP Paribas relies on data to limit risks and bad behaviour, as well as provide a better experience for customers.
All over the world, laws and regulation have been designed to safeguard our trust in the internet.
Well, that’s not strictly true. These pieces of legislation have not been designed at all. They have been debated, drafted, refined and published - but never designed. Does that matter? Well, yes it does. A lot.