We publish research work unpacking the challenge of building trust, transparency & control into product experiences.
Traditional ways of measuring users’ privacy concerns can produce ambiguous results that are difficult to take action on in applied settings. The Privacy Beliefs and Judgments (PB&J) framework is a new approach to measuring privacy concerns that addresses these limitations. It’s flexible and can be adapted to measure privacy concerns for a variety of topics and products.Justin Hepler, Ph.D., Quantitative UX Researcher, Facebook,
- As kids grow, they develop an increasing need for autonomy and privacy. Yet parents have a continual need to stay informed about their kids' lives and social interactions. - How should apps designed for kids balance privacy and parental involvement needs to deliver the right kinds of experiences to kids and their parents? In this article, I discuss research on parental involvement that informed the approach used to design privacy-related features on the Messenger Kids app.Meenakshi Menon, Ph.D, Quantitative UX Researcher, Facebook,
We conducted a survey to measure privacy concerns across a range of popular apps and topics. We discuss the implications for how companies might try to address users’ privacy concerns for their products in light of these results.Justin Hepler, Ph.D., Quantitative UX Researcher, Facebook, Maryhope Rutherford, Ph.D, UX Researcher, Facebook