Data transparency and notification

Mexico City Design Jam

13th May 2019 at Facebook Startup Hub CDMX

The context

The Mexico Design Jam addressed issues around, and explored potential solutions for, data transparency, notification and consent.

Industry shares a challenge with regulators and policymakers in finding appropriate ways within services to communicate to users how and why their data is used in a way that doesn't disrupt their experience; one that clarifies their understanding of how their data is used so that they can make meaningful and well informed choices.

To modernise the way we help people understand data and the way that people are notified about its use, we have to to match the pace of technological innovation. Industry must lead to create designs for trust, transparency and control that keep up with these innovations.

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The challenge

Design an innovative user interface or interaction for a digital service that provides transparency around consent and notifying people about data use while also providing them with a great user experience.

Who participated

The Design Jam was co-hosted by Singapore's Info-communications Development Authority IMDA and we welcomed experts from a variety of disciplines, including the Singapore design community, industry and public bodies such as the Singapore Personal Data Protection Commission PDPC, as well as academics and legal practitioners.

The Design Jam was co-hosted by CIPPEC, a think tank that works to promote a just, democratic and efficient State that improves the quality of life for all Argentine citizens.

We welcomed experts from a variety of disciplines, including regional design leaders in partnership with Aerolab, startups from the Mass Challenge Startup accelerator, as well as industry and public bodies, academics and legal practitioners.

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What happened?

Below is an outline of the stages and exercises that took place at this Design Jam. For everything that you need to facilitate your own workshop, please follow the links to the relevant part of our toolkit - you can also see how to build a bespoke workshop exploring consent.

Discover

On the morning of the Jam, participants were welcomed and Introduced to Design Jamming in both English and Spanish, and this dual-translation format was useful for collaboration throughout the day. They then took part in discovery exercises around stations:

An expert presentation was delivered by Isobel Davara F. de Marcos of Davara Abogados. All participants worked to Identify opportunities by writing How Might We's on Post-Its during these presentations, and these notes were collected by the facilitation team who placed them on the wall of the day, grouping them into key thematic areas that included:

  • How might we customise consent flows and adapt experiences across devices?
  • How might we intelligently consent to confirm identity with different types of documents?
  • How might we create smart dashboards for content and consent controls?

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Ideate & Prototype

After lunch, the wall of the day was reviewed before moving into the Team kickoff. The facilitators Set brainstorming rules and introduced the teams to Sketching ideas. The teams were also given personas to Understand people.

Each multidisciplinary team focussed on imagining transparency-focussed design patterns on different areas of fictional mobile apps, and they were given Data use briefs for these apps accordingly:

  • MyMed - patient data store wherre people have access to all their health history - they can track their health with wearable tech and share info with their doctor, family members and other complementary services
  • Waytogo - a journey planner which uses live data for many transport methods to plan the best route to a destination
  • Vidi - a live video sharing platform where teens can stream live video from their phone and are alerted to their friend’s live broadcasts
  • Ditto - a companion app for a connected speaker system with a voice-activated virtual assistant
  • Friendlee - social app which allows people to organise their different friendship groups and share photos, videos, messages and manage events within each group
  • Bizfeed - a digital media service with an emphasis on business and economic news coverage including articles and videos
  • Garms - a Peer-to-Peer fashion marketplace with suggested content and identity verification for e-commerce

Teams completed Challenge statements to define and refine their focus on a specific part of the challenge for each fictional app. Teams moved from sketching ideas and receiving Feedback from other teams to Building digital prototypes of a single idea. Each team created a presentation deck to Ceate a pitch, telling the story of their co-created design back to the whole group and receiving Feedback from experts at the end of the day.