TTC Labs - Making cookies transparent

Making cookies transparent

21st Jun 2017

Exploring ways to provide context for up-front consent requests during on-boarding, gives a great opportunity to enable people to become more involved with their data and privacy management. Can privacy settings become as transparent up-front as they are on-demand?

TheGlobe Brussels2017 Subscription01
Product Context

The Globe is a fictional, large ad-supported news publisher that uses cookies to serve relevant ads to people.

In order to provide the service, The Globe is powered by some of the following data:

  • A cookie is placed, so that publishers can preload websites for faster, low data-use browsing, saving people from logging into their personal accounts every time they visit
  • Location data, to serve better ads and tailor content
TheGlobe Brussels2017 Subscription01

Problem & Opportunity

Many everyday technologies rely on personal data to operate. Managing that data can be a frustrating and confusing experience, undermining people's sense of control.

Shedding new light on cookies means giving people meaningful trust, transparency and control, while also explaining the requirements of ad-supported services.

How might we...

...give people choices about how their data is processed. Allow people to monetize it?

Design Features
Using transparent subscription pricing to illustrate value exchange

When subscribing to The Globe for the first time, people are offered options to control how their data is used, with the impact of their choice on the overall membership cost clearly explained. The way in which a free subscription level is supported by targeted advertising, with the aid of cookies, is made clear through the interface, as is the fact that turning on targeted advertising instantly applies a discount to membership fees. Giving full cookie-tracking control allows people to see how their data is used, as well as the overall benefits at a glance.

The controls are bundled in a panel giving people a clear overview of the data collected by cookies:

  • Print - Charges will apply if a person chooses to receive a delivered newspaper
  • Digital - An initial charge of £15 is set to 'Get access to The Globe website anytime'
  • See Ads - £5 discount in subscription charge is applied for accepting ads.
  • Personalised Ads - The Globe states, 'We will collect data on how you read The Globe, and show you ads you'll care about.' People can receive a discount for accepting personalised ads
  • Location based Ads - It notes that, 'We will collect data on your location to show you localised ads.' Again, people can receive a £2 discount for receiving locally targeted ads

All buttons are given equal prominence through consistent design. Giving or withdrawing consent are therefore equally easy to do. Rather than being nudged in a certain direction, people are trusted to choose what options suit them best.

TheGlobe Brussels2017 walkthroughGIF
Next steps

The facilitator at the Jam, Elaine Montgomery, Design Manager at Facebook, concluded: 'The Globe is a great of example of truly expressing value exchange by showing people actual monetary discounts in exchange for data. This innovative concept would help me make more informed decisions around what a personalised service is worth to my bank account!'

How might we build on The Globe's ideas to...

  • Explore how we offer discounts or other perks for data use in other types of services
Large Publisher Brussles2017 sketch - valueexchange